RULES & REQUIREMENTS

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1. Every student must come with proper clothing (100% cotton where possible) + safe footwear and any applicable PPE they wish to bring. We do have a selection of PPE available for sale including respiratory, eye and ear protection and will do our best to provide reasonable items when hygienic and appropriate.

2. Each student must sign a liability waiver pertaining to the potential hazards of the course activity.

3. Students are responsible for providing their own food and beverages as well as choosing their timing and duration for taking breaks during their course.

4. Payment terms: a 50% non-refundable fee is due at the time of booking OR the redemption of a valid gift certificate. The remaining balance will be due upon completion of the course.

5. ALL cancellations must be made in accordance with our Cancellation Policy (see below).

6. We typically book courses Thursdays – Saturdays but always do our best to accommodate schedules, especially for one-on-one courses. Have something in mind? Just ask! We may have limitations within our booking system that prevents us from showing everything we are able to offer.

7. AZ Custom Knives Ltd. reserves the right to stop the course at any point in time due to inappropriate or hazardous behaviour. Any form of abuse or misuse of tools, equipment or damage to the blacksmith shop will not be tolerated and the student will be billed for any damages incurred. Refunds will not be given for courses that must be stopped due to inappropriate or hazardous behaviour and the student potentially may not be invited to return, depending on the circumstances. Let’s all be safe, respectful, and have an amazing time!

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FAQs & IMPORTANT INFORMATION

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• ALL COURSES INCLUDE BASIC MATERIALS.
   

• We are fully licenced and insured for the safety and well-being of our staff, clients, and students.
   

• We have a selection of PPE available for sale – this includes respiratory, eye and ear protection.
   

• In the event of injury, the course will be stopped immediately, and the remaining hours of the course will be rescheduled for another day. We cannot guarantee this will happen within a certain amount of time, but we’ll do our best to make it as soon as possible.
   

• It is not up to the student to find other people to attend a group course unless they have friends or family members they would like to attend with.
   

• Students are not expected to complete their projects within their initial course timeframe. Once a project has been started, students are able to complete their projects at their own pace and book courses as their schedule and budget allows.
   

• AZ Custom Knives Ltd. reserves the right to stop the course at any point in time due to inappropriate or hazardous behaviour. Any form of abuse or misuse of tools, equipment or damage to the blacksmith shop will not be tolerated and the student will be billed for any damages incurred. Refunds will not be given for courses that must be stopped due to inappropriate or hazardous behaviour.
   

• We offer a selection of plush (zippered) nylon storage cases for students to safely store their knives in.
   

• If you are interested in having a course catered for an event, this can be arranged for an additional fee.
   

• All students receive a 10% discount in the AZCK store on the day of their course (discount does not apply to custom knives or courses). This may be used on retail items and/or knife making supplies.
   

• Want to give a course as a gift? Contact us to discuss our personalized packages that can be made for a gift recipient. This includes a physical gift certificate, course information, policies and more. Complimentary gift wrapping is available. A digital version of this package can also be provided.
   

• Almost all courses received as gifts may be used as a credit to upgrade to a different course. For example, if a student wishes to upgrade from a Group Course to a One-On-One, the amount of their gift certificate will be used as a credit towards the cost of the upgrade. An exception to this may be if the course was purchased via a third party (such as a radio station) for a specific event or within a specific promotion falling under different terms.
  
  
   

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CANCELLATION POLICY

Please be aware that we rely on our courses being attended. Last-minute cancellations and the loss of revenue associated with those create drastic challenges for us. Despite our wishes, we must implement a system and cancellation policy that provides an incentive to attend scheduled courses as well as prevents our company from dealing with frequent loss of revenue. Thank you kindly for your grace and understanding in this situation.
 

In the event of a cancellation due to no fault of ours, we reserve the right to keep half of the cost of the cancelled course unless the course has been cancelled 7 or more days prior to the date of the scheduled course. If the course was paid for beforehand, the remainder of the course cost will be credited towards the rescheduled course. In the event the course was unpaid at the time of cancellation, half of the cost will be billed to the client. We promise to do our absolute best to clearly communicate any scheduling changes on our end and to reschedule as promptly as is reasonably possible.

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